We understand that an engagement ring purchase can be intimidating. What if the level of craftsmanship isn’t what you expected? What if the final product differs from the design you approved? These are valid concerns and questions. 

Right off the bat I’d like to say; we’re not known for mishaps, and our quality is absolutely world-class. But… you don’t have to take our word for it. 

To ensure you’re at complete ease when ordering an engagement ring or other piece of jewellery from poggenpoel.com we offer a FULL MONEY BACK GUARANTEE with jewellery orders and purchases.

If the final product differs from the design you approved or the craftsmanship isn’t top-notch – you can walk away from the deal. You’ll be under no obligation to settle any additional (restocking etc) charges and we’ll repay your 20% deposit on the spot. As simple as that. Our customers are extremely happy and we’d love to keep it that way. 

If you’ll be receiving your parcel via courier kindly note, since we don’t resell second hand jewellery we cannot refund your money once the jewellery has been worn. Although all items are quality checked under a microscope by no less that three people, please inspect the item thoroughly when you receive it. 

Certain custom designs might be specifically excluded from this money-back guarantee. Should an item be very specific and unique we’ll inform you before manufacturing commences that we cannot give a full refund should you be unsatisfied with your purchase.